FAQs

Yes, all prices you purchase from madran.shop include taxes.

Yes, e-invoices are issued for all our services.

Your orders are usually delivered within 24 hours on business days. Orders placed on weekends or public holidays are processed on the first business day.

You can return the products you purchased within 14 days from the delivery date. To initiate the return process, please contact customer service and follow the return instructions.

We have credit cards and debit cards on our site. You can visit the payment page for current payment options.

The products we sell are under the warranty of the manufacturer or importer companies. .

We have reset the shipping fee for our customers who shop from our Madran.shop store.

You can make changes to your order by contacting customer service before your order is shipped. However, any changes may not be possible once the order has been shipped.

.Yes, you can specify a different address as the delivery address when placing an order. This is ideal for sending gifts or orders to different locations.

Yes, you can shop on our site without becoming a member. However, shopping as a member offers additional benefits such as order tracking, fast payment and special discounts.

The delivery time of your order varies depending on the shipping option you choose and the location of the delivery address. Average delivery times and estimated dates are specified at the time of ordering.

You can subscribe to our e-mail newsletter or follow our social media accounts to be informed about our campaigns and discounts.

On product detail pages, the current stock status of each product can be viewed up-to-date. If a product is out of stock, you can request notification using the "Notify me when it is in stock" option.

Yes, you can contact our customer service to get detailed information about the technical features and usage of our products.

After your order is shipped, you can find your cargo tracking number via e-mail and in the orders section of your account.